Email Setup Instructions for Apple Mail

Your Settings

If you are hosting your email with our preferred hosting company, Rackspace Cloud, the settings for your email server are as follows.
Incoming server: secure.emailsrvr.com
Outgoing server: secure.emailsrvr.com
Username: Your full email address
Password: This will be sent to you separately

Setting up a new account in Apple Mail

1. Open Apple Mail and in the menu, click Mail > Preferences
2. Click the Accounts setting
3. Click the + (Create an account) button



4. The Add Account settings will appear



5. Enter your Full Name, Email Address and Password, then select Continue
6. Set the Incoming Mail Server settings

Account type: select IMAP
Description: this is up to you but I suggest you enter your company name
Incoming Mail Server: type secure.emailsrvr.com
User Name: type your user name
Passwrord: type your password

7. Select Continue and if the details you entered were correct, it will take you to the Outgoing Mail Server screen
8. Set the Outgoing Mail Server settings

Description: this is up to you but I suggest you enter your company name
Outgoing Mail Server: secure.emailsrvr.com
Check Use only this server
Check Use Authentication
User Name: type your user name
Password: type your password

9. Select Continue and if the details you entered were correct, it will take you to the Account Summary screen
10. Select Take account online and click Create
11. Close the Account Settings by clicking the red close button on the top-left of the screen.

If the tests at step 7 or 9 failed, the most likely reasons are:
The user name was entered incorrectly. For example, you may have only entered the part before the @ sign. On our system, the user name is made up of the while email address. e.g. [email protected]
The password was entered incorrectly. If you copied and pasted from an email, you may have inadvertently included a space character.

Editing an existing account in Apple Mail

1. Open Apple Mail and in the menu, click Mail > Preferences
2. Click the Accounts setting
3. Select the Account Information tab



4. Set Incoming Mail Server to: secure.emailsrvr.com
5. Under Outgoing Mail Server, click the drop-down and select Edit server list
6. Click the + button and a new server should appear (a grey note to ‘Double-click to enter’ should appear in the Server Name column.



7. Double-click it and enter: secure.emailsrvr.com
8. Select Advanced
9. Use these settings

Set the Use default ports option
Check Use Secure Sockets Layer
Authentication: Password
Enter your usual username and password

10. Click OK
11. Make sure secure.emailsrvr.com is set under Outgoing Mail Server
12. Close the Mail preferences window